ServiceNow Introduces New Employee Skills Intelligence and Career Management Platform

ServiceNow Introduces Comprehensive New Product for Employee Skills Intelligence, Learning, Career Management, and Talent Mobility

In a bold move, ServiceNow has unveiled a new product aimed at revolutionizing employee development, mobility, and career management. The platform, known as ServiceNow Employee Growth and Development (EGD), is built on the foundation of the acquisition of Hitch in June of 2022. This new offering competes directly with similar solutions in the market from Workday, Oracle, SuccessFactors, Cornerstone, Gloat, Fuel50, Eightfold, and others.

Gretchen Alarcon, Senior Vice President and General Manager at ServiceNow, is confident that the company can excel in this space due to its deep integrations with other HCM systems, Hitch’s skills intelligence engine, and its existing services for employee support, journeys, surveys, and transitions. Kelley Steven-Waiss, the founder of Hitch, remains with ServiceNow as the Vice President and Chief Transformation Officer, bringing her expertise and passion to the team.

The ServiceNow EGD platform includes a range of features designed to support employee development and growth. With a focus on providing a seamless user experience, the platform offers manager and career dashboards, onboarding support, employee transition management, custom journeys, and a mobile app. Additionally, employees can articulate their aspirations, which are then matched to relevant roles, jobs, and content using AI technology.

One of the key questions surrounding this new offering is whether ServiceNow can establish itself as a system of record for employee development data. The company’s reputation as a “platform of platforms” suggests that it can integrate disparate systems and provide a comprehensive solution for managing employee development experiences.

As the market for employee development and talent mobility solutions continues to evolve, the role of AI in these systems is becoming increasingly important. ServiceNow will need to demonstrate the sophistication and effectiveness of its AI capabilities to compete with established players in the space.

Overall, ServiceNow’s entry into the employee growth and development market represents a significant opportunity for the company to leverage its existing strengths and expand its reach in the HR technology landscape. With a focus on user experience, advanced features, and AI capabilities, ServiceNow is poised to make a significant impact in this space.